How Do You Troubleshoot A Modem?

How long should modems last?

about 3-4 yearsCable modems seem to last about 3-4 years as well.

But changing DOCSIS standards plays a role with cable modems.

Sometimes a modem still works, but it doesn’t work with new standards.

So a cable modem can go functionally obsolete while it still has some service life in it..

Why do modems need to be reset?

Why do you need to reboot your modem? … Rebooting your modem can fix Internet connection problems, improve slow moving connections and resolve wireless issues, which also affect your Digital TV service that is being transmitted over an internet connection.

What do I do if my modem is offline?

To reboot your gateway or your standalone modem:Unplug the power cord from the gateway or modem and remove any batteries.Wait 60 seconds, and then reinsert any batteries and reconnect the power cable.Wait at least two minutes to allow the modem to power up. … Check your internet connection to make sure it’s working.

Why does my modem keep going offline?

Here are some potential fixes for your Internet keeps dropping connection issues: Move closer to the Wi-Fi router / hotspot. In case of suspected interference – move your router in a different place. Update your network adapter drivers and modem / router firmware by checking the manufacturers’ websites.

Why is my modem not working?

Make sure the Ethernet cable connection to your modem (and the connection between your modem and router, if applicable) is not loose or accidentally unplugged. Step 5: Reboot your cable modem or your phone modem. … Unplug the power from the router for 5 seconds, and plug it back in.

How do you test a modem to see if it is working?

Then Windows can determine whether the modem is properly installed and able to dial into a network.Click Start, then “Control Panel,” then “Phone and Modem.”Click the “Modems” tab.Select the modem from the list. … Click the “Properties” button.More items…

How do I know if my modem is bad?

However, if your modem is bad or is on the way to going bad, here is what you can expect:The modem won’t turn on.You can’t connect to the internet at all.Internet connection drops in and out randomly.Internet speed is inconsistent or is consistently slower than it used to be.More items…

How do I get my modem back online?

Unable to Access Internet – Top Five Steps To Get Back Online NowCall your Internet Service Provider (ISP). The first step is to rule out any area-wide problems with your ISP. If all is well, proceed to step two to check your infrastructure.Reboot your network bridge. Find your cable/DSL modem or T-1 router and power it down. … Ping your router. Try to ping your router’s IP address.

What to do if Internet is not working?

General troubleshooting tips for Android devicesOpen your Settings app “Wireless & networks” or “Connections”. Depending on your device, these options may be different.Turn Wi-Fi off and mobile data on, and check to see if there’s a difference.If not, turn mobile data off and Wi-Fi on and see if that works.

When should I reset my router?

A router reset will allow you to set it from scratch where it will work at optimal levels. Do this when you feel you’re having issues with your network or after you’ve upgraded your internet speed and don’t seem to get the speed that you’re supposed to get.

Why is my router not responding?

Check the cable connection between router and computer, make sure your modem and computer is working completely fine. … Check the router settings and modem settings, make sure you have setup your router with the correct settings, if you don’t find the correct settings on your router.

How do I reboot my modem?

Here’s how to reboot a modem:Unplug the power and Ethernet cables from the modem. … Wait 2-3 minutes for the modem to fully power off. … Reconnect the power and Ethernet cables to the modem.Wait for the Internet light to turn solid, then check if the Internet is working properly.

How can I test my router?

Go on the broadband status webpage for your internet service provider to see if there are known problems in your area.Test the Internet connection with another device. … If you can’t connect over Wi-Fi, plug a device into the router using an ethernet cable and see if you can connect to the Internet that way.More items…•

How do I check my modem settings?

Your computer just needs to be connected to the modem. First try connecting your computer to the modem using a network cable. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: http://192.168.1.1.

Why is my Internet connected but not working?

If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself. … If your router and modem are separate, restart both.

How do I hard reset my router?

To perform a hard reset:With the router powered on, turn it to the side that has the Reset button. … With something small and pointed, like a paperclip, hold down the Reset button for 30 seconds.Release the Reset button and wait 30 seconds for the router to fully reset and power back on.

How do I fix my modem not connecting to the Internet?

Troubleshooting routers and modemsTest your Wi-Fi on different devices. … Restart your modem and router. … Try a different Ethernet cable. … Upgrade your equipment. … Call your internet service provider. … Reset your router to default settings.